✘  Service Coordinators spent excessive time handwriting state-required paperwork, printing forms, and managing large amounts of physical documents.  This slowed administrative processes, reducing time available to support children and families.

✘ Manually calculating SC Time and units to bill

✘ No centralized location for authorized team members to access information

✘  Large volumes of paperwork complicated archiving and retrieval in the county’s records management system.

✘ Lack of standardization for each team member

⦿ NY Early Intervention 

iCentral empowered Tompkins to efficiently manage and bill cases through both NYEIS and the new EI-HUB. The Coordinator Portal enabled Service Coordinators to enter notes using custom forms, automatically capturing billing units in real-time. Custom dashboards provided quick access to essential data, streamlining the generation of performance reports.

⦿ Forms

This solution allowed Tompkins to transition from paper to electronic forms with digital signatures. When the signature portal became available to parents, it was seamlessly integrated, enabling digital signatures and significantly reducing compliance delays, especially during the pandemic.

⦿ Checklists

iCentral’s checklist feature ensured compliance with state regulations and supported a structured onboarding process for new Service Coordinators.

⦿ Files

All paperwork, including scanned PDFs, is securely stored in organized folders for each child, ensuring easy access and organization.

⦿ Customize

iCentral’s incredibly flexible platform allowed us to tailor dashboards, reports, forms, and the parent portal to our needs.

✅  Reduced chart preparation time for intakes from 1 hour to 30 minutes and IFSP preparation from 1 hour to just minutes.

✅ All forms now auto-populate key information, drastically reducing the time required for form completion.

✅ Billing processes are faster and more accurate, with a significant reduction in billing errors.

✅ New SCs find the onboarding process straightforward, with checklists ensuring all compliance steps are completed.